Refund Policy

For TotalCarb Pro and Ultimate subscriptions, Paddle.com Market Limited (“Paddle”) acts as the authorised reseller and merchant of record. The refund terms below follow Paddle's published Buyer Terms and Refund Policy.

Global Refund Policy

Unless required by applicable law, all Transactions are non-refundable and non-exchangeable.

Paddle may issue refunds on a discretionary basis or if you exercise an applicable statutory withdrawal or refund right. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

This Policy does not affect consumer rights in relation to Products which are not as described, faulty or not fit for purpose. Refund requests must be made within the applicable statutory or discretionary period described below. If you receive a refund in accordance with this Policy, access to the relevant Product will cease.

Country-Specific Rules

Where local consumer protection laws grant unconditional “withdrawal” rights, those rights apply and override this Policy and any Supplier policy. Where regional differences apply, Paddle applies the highest standard of protection across the relevant country.

European Union / EEA / Switzerland / United Kingdom: Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund. The right to withdraw applies to one-off purchases and to the first payment under a Subscription contract. If a Subscription includes a free trial period, then, as soon as that free trial period ends, you will again have a period of 14 calendar days to exercise your right to withdraw. The right to withdraw does not apply to the supply of digital content Products that have started to be downloaded, streamed or otherwise used, when you have given express consent to waive your withdrawal rights. To exercise this right, you must request a refund within 14 days from the date of the Transaction.

Turkey / Israel: Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund. To exercise this right, you must request a refund within 14 days from the date of the Transaction.

South Korea / Brazil / China: Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund. To exercise this right, you must request a refund within 7 days from the date of the Transaction.

Canada: Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund. To exercise this right, you must request a refund within 7 days from the date of the Transaction. You acknowledge having received access to a French version of this Policy.

Singapore: Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund. To exercise this right, you must request a refund within 5 days from the date of the Transaction.

How to Withdraw and Request a Refund

To withdraw, cancel and/or request a refund, contact Paddle using one of the following methods:

• use the “View receipt” or “Manage subscription” link in your Transaction confirmation email;
• submit a request via the support link provided in your receipt or within your account’s billing page; or
• visit paddle.net and select the “Request refund” option.

If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request. Paddle’s transaction records will be used to verify eligibility and timing but will not override your statutory rights. If a transaction is not eligible for a refund, you may still cancel the subscription at any time to prevent future billing. The cancellation will take effect at the end of the billing period of your subscription, and will prevent any further payments from being taken.

Refunds for Technical or Product Defects

If you experience persistent technical issues with the Product you purchased using the Services or a material defect that prevents you from accessing the features or benefits as described, contact the Supplier first to attempt to resolve the issue or request a refund. If the issue cannot be resolved, contact Paddle’s support team via paddle.net and provide details of the issue and any response received from the Supplier. Where there is evidence of a material technical or Product defect, Paddle will issue a refund in accordance with applicable consumer protection laws. Note: Total generated carbohydrate estimates are approximations by nature and variation in estimate accuracy does not constitute a technical defect or product failure for the purposes of this section.

Add-Ons and One-Time Transactions

Add-ons linked to a main Subscription expire when the main Subscription ends, unless otherwise stated. Refund eligibility for add-ons and one-time Transactions follows the same criteria as the main Transaction, unless local law provides otherwise. Items that are delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

Chargebacks and Payment Disputes

Paddle encourages you to contact Paddle prior to raising a request for a chargeback or raising a dispute with your bank, card issuer or other payment provider. If you initiate a chargeback or payment reversal, access to the relevant Product may be temporarily suspended while the matter is reviewed. On receipt of the chargeback or dispute, Paddle will provide the payment provider with payment details and, where relevant, your consent to waive statutory rights. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

Discretionary Refunds

Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your Transaction date. Submission of a request within this 14-day period does not guarantee a refund.

All refund requests are reviewed on a case-by-case basis. Paddle may consider relevant factors including the nature of the Product, the reason for the request, usage or consumption, and any applicable contractual terms. Paddle may approve a refund in full, approve a partial refund, or decline the request.

Any discretionary refund granted by Paddle is voluntary and does not create an obligation to provide refunds in the future, including for similar requests. Paddle’s decision to issue or not issue a refund does not waive any rights or remedies Paddle may have under applicable agreements or law.

Paddle may update this Policy from time to time. The version in effect at the time of your Transaction governs that transaction.

The official Paddle documents are the source of truth: the Paddle Refund Policy and Paddle Buyer Terms.

This Refund Policy should be read together with our Terms of Service and Privacy Policy.

TotalCarb is a service operated by Retro Signs & Design, the legal entity behind this App. References to "we", "us", and "our" in this Refund Policy refer to Retro Signs & Design, trading as TotalCarb.